Hey Ron Hall. I’m the Verizon Digital Assistant. Ask me a question! If I can’t help, I can connect you with a live chat agent.Please note that we may monitor or retain this chat.You can also start with one of these popular topics:

I want to open up a ticket for my service areaOk, I can help with that. What kind of ticket would you like to check on?

Other IssuesIt seems like you need help with troubleshooting. Pick one of the following options to get started.

Calling or poor service issueIt seems like you need assistance with calling. Pick an option to get started.

None of theseLet me connect you with a live chat rep.We received your message and we’ll connect you with the next available agent.Please do not share any sensitive information (e.g. credit card, account pin, SSN.) during this chat session beyond what is required for authentication. If we need to authenticate you, we’ll send you a secure link, text you a one-time passcode, or provide a way to sign in with your online password.The estimated wait time is a minute or less. Please keep in mind in order to hold your place in the agent queue you will need to keep this chat window active otherwise your session could be ended.Verizon AgentWelcome to Verizon messaging My name is Alex How can I help you?There are service problems in my community due to a tower and unprecedented growth of subscribers in my community. I have been advised to call in an open ticket regarding this.Service sucks inside and outside*Please read for VERIZON issues* I finally got ahold of the top level tech support today. Because of the growth in the area the towers are bogged down. The only way to get services back to the way they were is for people to call in an opena ticket. The tickets go to the engineers who will fix the towers. Just dial 611# on your phone and ask for tech support. Be sure to tell them service sucks inside AND outside. Not just inside. (Actual directions from the tech guy lol) TheThe more people that call the faster it will get fixed.So id like to call in a ticket as your top level tech support has suggestedVerizon AgentThank you for raising this up.Verizon AgentI understand the urgency of getting this resolved and want to do everything I can to assist.Yes, my service has sucked the last two months admittedly I dont even know what Im paying forVerizon AgentThank you for reporting this to us may I know if you’re referring for your home internet is that correct?Yes but voice service too. I have a prepaid Verizon phone which is useless as wellSeperate account but same issuesThis is largely in the community of Cross Plains, TN 37049Its a very small rural communityBut weve been talking about this issue on Facebook on our community pageIts a big problem so I wanted to report itVerizon AgentThank you for the information. You’ve reached the wireless department of Verizon. For your account I will connect you to our Home internet team Please be on chatVerizon AgentBy chatting with us, you grant us permission to review your services during the chat to offer you the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information.YesVerizon AgentHello, Thank you for contacting Verizon messaging Team. Hope you are doing great today😊Verizon AgentHello, Thank you for contacting Verizon messaging Team. Hope you are doing great today😊Verizon AgentYour chat has been transferred to me, please allow me a moment to read your previous conversation, in order to assist you better.okVerizon AgentThank you for allowing me the time.🙏 I read your concern above regarding the Technical difficulties, Let me transfer this chat to our tech team so that they can assist you in this regard. As being part of online services team, we have very limited access to this concern. May I please connect you with our online Tech Team ?YesVerizon AgentThank you.Please standby while I transfer you over.Verizon AgentBy chatting with us, you grant us permission to review your services during the chat to offer you the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information.Verizon AgentHappy Tuesday! I hope you are doing great! I am Frederick from Verizon Fios Tech. I would love to help you out today!Verizon AgentI was able to read the previous conversation. It saddens me to know about that experience. We really appreciate your feedback about this.Verizon AgentLet me just open your account here.okVerizon AgentCan you please verify your full name and mobile phone number associated with the account?615 651 3572 and 615 651 3762 Ronald HallVerizon AgentThanks!Verizon AgentYou can provide your full name and the registered phone number so that I can look up your account.Verizon AgentYou can provide your full name and the registered phone number so that I can look up your account.I just did615 651 3572 and 615 651 3762 Ronald HallThere are TWO registered phone numbers since these are data devicesVerizon AgentThanks, Ronald! Let me just look it up.Verizon AgentI’m having some troubles pulling up your account. Just to confirm, this is for Fios services, right?Verizon AgentI’m having some troubles pulling up your account. Just to confirm, this is for Fios services, right?NoVerizon 4GI dont know why they sent me ove rherebut Im just trying to help my communityVerizon AgentThank you for that, Ronald.Verizon AgentThank you for that, Ronald.Verizon AgentI can only create tickets related to Fios services.Verizon AgentI can only create tickets related to Fios services.Verizon AgentI really appreciate what you’re doing, especially about your feedback that we can use to improve the services.Verizon AgentI really appreciate what you’re doing, especially about your feedback that we can use to improve the services.Why did they transfer me hereI was where I was supposed to beCan you transfer me back?Verizon Agent Thank you for the information. Youve reached the wireless department of Verizon. For your account I will connect you to our Home internet team Please be on chatThis is how I got here!If not, then Im beginning to understand why my service sucksif the customer service people in live chat cant even send me to the right departmentVerizon AgentI can connect you over to our Verizon Wireless team.Verizon AgentI can connect you over to our Verizon Wireless team.I wouldnt trust them to handle my call if they cant read my messages!!!Please do soBut make sure they can read English firstPleaseVerizon AgentPlease standby while I transfer the chat.Verizon AgentPlease standby while I transfer the chat.Verizon AgentWelcome to Verizon Messaging! This is Morgan. How can I help you today?Verizon AgentWelcome to Verizon Messaging! This is Morgan. How can I help you today?Can you read the english language?The first associate I chatted with could not apparentlyI would like to know that before we get started as he just wasted 1/2 an hour of my time sending me to the wrong departmentVerizon AgentI am sorry about it that you were been transferred to wrong departmentVerizon AgentI am sorry about it that you were been transferred to wrong departmentVerizon AgentJust want to confirm are you looking to know about your home internetVerizon AgentJust want to confirm are you looking to know about your home internet615 651 3572 and 615 651 3762 Ronald HallThis is my account, please verify which department services my account?Because the last person who asked me that transferred me to the wrong department, possibly because they could not read english and read my responseSo please look up my accountVerizon AgentWell, I do have access to the accounts. may I know what exactly would like to know about these linesAlso be aware I will be posting this chat publicly and reporting this to the state attorney general and FCC if you send me to the wrong place againIn fact this chat has been saved and will be posted publiclyVerizon AgentI am so sorry to hear that from a loyal customer like you.. Be rest assured will not transfer the chat to wrong teamThank you.Verizon AgentMay I know what exactly would like to know about the lines on your accountVerizon AgentMay I know what exactly would like to know about the lines on your accountCan you please review the issue so I do not have to type it all for a THIRD timePlease keep in mind I will be posting this chat publiclySo answer carefullyVerizon AgentYes in process to view the chat details and be rest assured that if in case have to transfer will transfer it to right teamVerizon AgentYes in process to view the chat details and be rest assured that if in case have to transfer will transfer it to right teamVerizon AgentAre you looking to open ticket with regards to serviceDid I type that earlier?I think I didVerizon AgentYes, hence wanted to confirm are you looking to raise the tickethttp://www.viewsnewsandreviews.com/verizon-customer-service-sucks/It is public nowAnd yes I have already stated why I am hereI will be updating this public web page as you continue to waste my time asking questions I have already answeredThis page will be sent to Verizon Executives, the Attorney General of your state, and the FCCSo please stop asking me the same questions over and over and do as I have askedCapeesh?Verizon AgentI am actively working on your concern.. I asked it because you are connected to team where I will be able to do normal troubleshooting stepsVerizon Agentif by doing that steps the issue is not fixed , if any ticket needs to be raised , it wil be done only by our tech expertVerizon Agentif by doing that steps the issue is not fixed , if any ticket needs to be raised , it wil be done only by our tech expertVerizon AgentMay I know since when you are not having the service at your locationVerizon AgentMay I know since when you are not having the service at your location2 monthsIts just slowkinda uselessall through townas I stated earlierplease read the chat, once again you have asked something I have already statedPlease confirm you can read the english languageand please review this chat as you keep asking questions I have already askedVerizon AgentI apologize for your frustration, and I do want to help you. I was unable to see the complete chat due to error –hence asked you the question againVerizon AgentI apologize for your frustration, and I do want to help you. I was unable to see the complete chat due to error –hence asked you the question againVerizon AgentWhat is the operating system of the device connecting to the hotspot?Verizon AgentWhat is the operating system of the device connecting to the hotspot?*Please read for VERIZON issues* I finally got ahold of the top level tech support today. Because of the growth in the area the towers are bogged down. The only way to get services back to the way they were is for people to call in an openn a ticket. The tickets go to the engineers who will fix the towers. Just dial 611# on your phone and ask for tech support. Be sure to tell them service sucks inside AND outside. Not just inside. (Actual directions from the tech guy lol) ThThe more people that call the faster it will get fixed.This is a community issue not an individual device or troubleshooting issueI am simply reporting itTHis is affecting hundreds of peopleVerizon AgentThank you for sharing the details.. with the help of our tech expert our team will be able to riase the ticketVerizon AgentThank you for sharing the details.. with the help of our tech expert our team will be able to riase the ticketokGee it took an hour just to get thereTHats all I wanted to do. Was it that hard?

Live chatHey Ron Hall. I’m the Verizon Digital Assistant. Ask me a question! If I can’t help, I can connect you with a live chat agent.Please note that we may monitor or retain this chat.You can also start with one of these popular topics:

I want to open up a ticket for my service areaOk, I can help with that. What kind of ticket would you like to check on?

Other IssuesIt seems like you need help with troubleshooting. Pick one of the following options to get started.

Calling or poor service issueIt seems like you need assistance with calling. Pick an option to get started.

None of theseLet me connect you with a live chat rep.We received your message and we’ll connect you with the next available agent.Please do not share any sensitive information (e.g. credit card, account pin, SSN.) during this chat session beyond what is required for authentication. If we need to authenticate you, we’ll send you a secure link, text you a one-time passcode, or provide a way to sign in with your online password.The estimated wait time is a minute or less. Please keep in mind in order to hold your place in the agent queue you will need to keep this chat window active otherwise your session could be ended.Verizon AgentWelcome to Verizon messaging My name is Alex How can I help you?There are service problems in my community due to a tower and unprecedented growth of subscribers in my community. I have been advised to call in an open ticket regarding this.Service sucks inside and outside*Please read for VERIZON issues* I finally got ahold of the top level tech support today. Because of the growth in the area the towers are bogged down. The only way to get services back to the way they were is for people to call in an opena ticket. The tickets go to the engineers who will fix the towers. Just dial 611# on your phone and ask for tech support. Be sure to tell them service sucks inside AND outside. Not just inside. (Actual directions from the tech guy lol) TheThe more people that call the faster it will get fixed.So id like to call in a ticket as your top level tech support has suggestedVerizon AgentThank you for raising this up.Verizon AgentI understand the urgency of getting this resolved and want to do everything I can to assist.Yes, my service has sucked the last two months admittedly I dont even know what Im paying forVerizon AgentThank you for reporting this to us may I know if you’re referring for your home internet is that correct?Yes but voice service too. I have a prepaid Verizon phone which is useless as wellSeperate account but same issuesThis is largely in the community of Cross Plains, TN 37049Its a very small rural communityBut weve been talking about this issue on Facebook on our community pageIts a big problem so I wanted to report itVerizon AgentThank you for the information. You’ve reached the wireless department of Verizon. For your account I will connect you to our Home internet team Please be on chatVerizon AgentBy chatting with us, you grant us permission to review your services during the chat to offer you the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information.YesVerizon AgentHello, Thank you for contacting Verizon messaging Team. Hope you are doing great today😊Verizon AgentHello, Thank you for contacting Verizon messaging Team. Hope you are doing great today😊Verizon AgentYour chat has been transferred to me, please allow me a moment to read your previous conversation, in order to assist you better.okVerizon AgentThank you for allowing me the time.🙏 I read your concern above regarding the Technical difficulties, Let me transfer this chat to our tech team so that they can assist you in this regard. As being part of online services team, we have very limited access to this concern. May I please connect you with our online Tech Team ?YesVerizon AgentThank you.Please standby while I transfer you over.Verizon AgentBy chatting with us, you grant us permission to review your services during the chat to offer you the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information.Verizon AgentHappy Tuesday! I hope you are doing great! I am Frederick from Verizon Fios Tech. I would love to help you out today!Verizon AgentI was able to read the previous conversation. It saddens me to know about that experience. We really appreciate your feedback about this.Verizon AgentLet me just open your account here.okVerizon AgentCan you please verify your full name and mobile phone number associated with the account?615 651 3572 and 615 651 3762 Ronald HallVerizon AgentThanks!Verizon AgentYou can provide your full name and the registered phone number so that I can look up your account.Verizon AgentYou can provide your full name and the registered phone number so that I can look up your account.I just did615 651 3572 and 615 651 3762 Ronald HallThere are TWO registered phone numbers since these are data devicesVerizon AgentThanks, Ronald! Let me just look it up.Verizon AgentI’m having some troubles pulling up your account. Just to confirm, this is for Fios services, right?Verizon AgentI’m having some troubles pulling up your account. Just to confirm, this is for Fios services, right?NoVerizon 4GI dont know why they sent me ove rherebut Im just trying to help my communityVerizon AgentThank you for that, Ronald.Verizon AgentThank you for that, Ronald.Verizon AgentI can only create tickets related to Fios services.Verizon AgentI can only create tickets related to Fios services.Verizon AgentI really appreciate what you’re doing, especially about your feedback that we can use to improve the services.Verizon AgentI really appreciate what you’re doing, especially about your feedback that we can use to improve the services.Why did they transfer me hereI was where I was supposed to beCan you transfer me back?Verizon Agent Thank you for the information. Youve reached the wireless department of Verizon. For your account I will connect you to our Home internet team Please be on chatThis is how I got here!If not, then Im beginning to understand why my service sucksif the customer service people in live chat cant even send me to the right departmentVerizon AgentI can connect you over to our Verizon Wireless team.Verizon AgentI can connect you over to our Verizon Wireless team.I wouldnt trust them to handle my call if they cant read my messages!!!Please do soBut make sure they can read English firstPleaseVerizon AgentPlease standby while I transfer the chat.Verizon AgentPlease standby while I transfer the chat.Verizon AgentWelcome to Verizon Messaging! This is Morgan. How can I help you today?Verizon AgentWelcome to Verizon Messaging! This is Morgan. How can I help you today?Can you read the english language?The first associate I chatted with could not apparentlyI would like to know that before we get started as he just wasted 1/2 an hour of my time sending me to the wrong departmentVerizon AgentI am sorry about it that you were been transferred to wrong departmentVerizon AgentI am sorry about it that you were been transferred to wrong departmentVerizon AgentJust want to confirm are you looking to know about your home internetVerizon AgentJust want to confirm are you looking to know about your home internet615 651 3572 and 615 651 3762 Ronald HallThis is my account, please verify which department services my account?Because the last person who asked me that transferred me to the wrong department, possibly because they could not read english and read my responseSo please look up my accountVerizon AgentWell, I do have access to the accounts. may I know what exactly would like to know about these linesAlso be aware I will be posting this chat publicly and reporting this to the state attorney general and FCC if you send me to the wrong place againIn fact this chat has been saved and will be posted publiclyVerizon AgentI am so sorry to hear that from a loyal customer like you.. Be rest assured will not transfer the chat to wrong teamThank you.Verizon AgentMay I know what exactly would like to know about the lines on your accountVerizon AgentMay I know what exactly would like to know about the lines on your accountCan you please review the issue so I do not have to type it all for a THIRD timePlease keep in mind I will be posting this chat publiclySo answer carefullyVerizon AgentYes in process to view the chat details and be rest assured that if in case have to transfer will transfer it to right teamVerizon AgentYes in process to view the chat details and be rest assured that if in case have to transfer will transfer it to right teamVerizon AgentAre you looking to open ticket with regards to serviceDid I type that earlier?I think I didVerizon AgentYes, hence wanted to confirm are you looking to raise the tickethttp://www.viewsnewsandreviews.com/verizon-customer-service-sucks/It is public nowAnd yes I have already stated why I am hereI will be updating this public web page as you continue to waste my time asking questions I have already answeredThis page will be sent to Verizon Executives, the Attorney General of your state, and the FCCSo please stop asking me the same questions over and over and do as I have askedCapeesh?

Live chatHey Ron Hall. I’m the Verizon Digital Assistant. Ask me a question! If I can’t help, I can connect you with a live chat agent.Please note that we may monitor or retain this chat.You can also start with one of these popular topics:

I want to open up a ticket for my service areaOk, I can help with that. What kind of ticket would you like to check on?

Other IssuesIt seems like you need help with troubleshooting. Pick one of the following options to get started.

Calling or poor service issueIt seems like you need assistance with calling. Pick an option to get started.

None of theseLet me connect you with a live chat rep.We received your message and we’ll connect you with the next available agent.Please do not share any sensitive information (e.g. credit card, account pin, SSN.) during this chat session beyond what is required for authentication. If we need to authenticate you, we’ll send you a secure link, text you a one-time passcode, or provide a way to sign in with your online password.The estimated wait time is a minute or less. Please keep in mind in order to hold your place in the agent queue you will need to keep this chat window active otherwise your session could be ended.Verizon AgentWelcome to Verizon messaging My name is Alex How can I help you?There are service problems in my community due to a tower and unprecedented growth of subscribers in my community. I have been advised to call in an open ticket regarding this.Service sucks inside and outside*Please read for VERIZON issues* I finally got ahold of the top level tech support today. Because of the growth in the area the towers are bogged down. The only way to get services back to the way they were is for people to call in an opena ticket. The tickets go to the engineers who will fix the towers. Just dial 611# on your phone and ask for tech support. Be sure to tell them service sucks inside AND outside. Not just inside. (Actual directions from the tech guy lol) TheThe more people that call the faster it will get fixed.So id like to call in a ticket as your top level tech support has suggestedVerizon AgentThank you for raising this up.Verizon AgentI understand the urgency of getting this resolved and want to do everything I can to assist.Yes, my service has sucked the last two months admittedly I dont even know what Im paying forVerizon AgentThank you for reporting this to us may I know if you’re referring for your home internet is that correct?Yes but voice service too. I have a prepaid Verizon phone which is useless as wellSeperate account but same issuesThis is largely in the community of Cross Plains, TN 37049Its a very small rural communityBut weve been talking about this issue on Facebook on our community pageIts a big problem so I wanted to report itVerizon AgentThank you for the information. You’ve reached the wireless department of Verizon. For your account I will connect you to our Home internet team Please be on chatVerizon AgentBy chatting with us, you grant us permission to review your services during the chat to offer you the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information.YesVerizon AgentHello, Thank you for contacting Verizon messaging Team. Hope you are doing great today😊Verizon AgentHello, Thank you for contacting Verizon messaging Team. Hope you are doing great today😊Verizon AgentYour chat has been transferred to me, please allow me a moment to read your previous conversation, in order to assist you better.okVerizon AgentThank you for allowing me the time.🙏 I read your concern above regarding the Technical difficulties, Let me transfer this chat to our tech team so that they can assist you in this regard. As being part of online services team, we have very limited access to this concern. May I please connect you with our online Tech Team ?YesVerizon AgentThank you.Please standby while I transfer you over.Verizon AgentBy chatting with us, you grant us permission to review your services during the chat to offer you the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information.Verizon AgentHappy Tuesday! I hope you are doing great! I am Frederick from Verizon Fios Tech. I would love to help you out today!Verizon AgentI was able to read the previous conversation. It saddens me to know about that experience. We really appreciate your feedback about this.Verizon AgentLet me just open your account here.okVerizon AgentCan you please verify your full name and mobile phone number associated with the account?615 651 3572 and 615 651 3762 Ronald HallVerizon AgentThanks!Verizon AgentYou can provide your full name and the registered phone number so that I can look up your account.Verizon AgentYou can provide your full name and the registered phone number so that I can look up your account.I just did615 651 3572 and 615 651 3762 Ronald HallThere are TWO registered phone numbers since these are data devicesVerizon AgentThanks, Ronald! Let me just look it up.Verizon AgentI’m having some troubles pulling up your account. Just to confirm, this is for Fios services, right?Verizon AgentI’m having some troubles pulling up your account. Just to confirm, this is for Fios services, right?NoVerizon 4GI dont know why they sent me ove rherebut Im just trying to help my communityVerizon AgentThank you for that, Ronald.Verizon AgentThank you for that, Ronald.Verizon AgentI can only create tickets related to Fios services.Verizon AgentI can only create tickets related to Fios services.Verizon AgentI really appreciate what you’re doing, especially about your feedback that we can use to improve the services.Verizon AgentI really appreciate what you’re doing, especially about your feedback that we can use to improve the services.Why did they transfer me hereI was where I was supposed to beCan you transfer me back?Verizon Agent Thank you for the information. Youve reached the wireless department of Verizon. For your account I will connect you to our Home internet team Please be on chatThis is how I got here!If not, then Im beginning to understand why my service sucksif the customer service people in live chat cant even send me to the right departmentVerizon AgentI can connect you over to our Verizon Wireless team.Verizon AgentI can connect you over to our Verizon Wireless team.I wouldnt trust them to handle my call if they cant read my messages!!!Please do soBut make sure they can read English firstPleaseVerizon AgentPlease standby while I transfer the chat.Verizon AgentPlease standby while I transfer the chat.Verizon AgentWelcome to Verizon Messaging! This is Morgan. How can I help you today?Verizon AgentWelcome to Verizon Messaging! This is Morgan. How can I help you today?Can you read the english language?The first associate I chatted with could not apparentlyI would like to know that before we get started as he just wasted 1/2 an hour of my time sending me to the wrong departmentVerizon AgentI am sorry about it that you were been transferred to wrong departmentVerizon AgentI am sorry about it that you were been transferred to wrong departmentVerizon AgentJust want to confirm are you looking to know about your home internetVerizon AgentJust want to confirm are you looking to know about your home internet615 651 3572 and 615 651 3762 Ronald HallThis is my account, please verify which department services my account?Because the last person who asked me that transferred me to the wrong department, possibly because they could not read english and read my responseSo please look up my accountVerizon AgentWell, I do have access to the accounts. may I know what exactly would like to know about these linesAlso be aware I will be posting this chat publicly and reporting this to the state attorney general and FCC if you send me to the wrong place againIn fact this chat has been saved and will be posted publicly