Email This Page
After searching 3 hours based on the Madison, TN Rivergate Starbuck's advisement, I could not find this product. I asked Starbucks about another way to get the product without dealing with shipping that DOUBLED the price of the product, Starbucks coldy refused this for my child.

After searching 3 hours based on the Madison, TN Rivergate Starbuck’s advisement to my child, I could not find this product. I asked Starbucks about another way to get the product without dealing with shipping that DOUBLED the price of the product, Starbucks coldy refused this for my child.

http://www.starbucksstore.com/on/demandware.store/Sites-Starbucks-Site/default/Product-Show?pid=011017409

Dear Starbucks:

I am interested in your Green Tea Latte Concentrate

On advisement of the Madison TN Rivergate Starbucks, I visited Target In Rivergate – Madison TN, Target in Brentwood, Publix in Brentwood, Starbucks in Brentwood, Publix in Brentwood, Two Starbucks in Green Hills, and another Kroger in Green Hills – 3 hrs of travelling looking for this product in upscale grocery stores and Starbucks locations – but no one has this flavor.

Is there any free ‘ship-to-store’ option for this stuff like WalMart does? I found $5 shipping for a $5 item is pretty steep and we don’t have $75 or more of stuff to order.

We really want to try this product but the shipping is steep – are there any other options? We saw a 10% off coupon code but that only amounts to .50 cents.

Sincerely

Ron Hall

I expected Starbucks, a national company, to have a creative reply such as suggesting a store that stocked this, offering a one time ship-to-store option or waiving the shipping once to help me as a new customer. Given Pawnstar’s recent gesture to a young fan, I thought Starbucks might be more accommodating. The staff at the Madison, TN location sent us on a 3 hour goose hunt. Upon informing Starbucks this, they replied:

But instead, Starbucks stated this:

Dear Ron,

Thank you for contacting Starbucksstore.com Customer Service.

 

We apologize for any inconvenience in trying to locate the Tazo® Green Tea Latte Concentrate locally. However, for purchasing just 1 item we wouldn’t be able to remove the $4.95 shipping fee and we only ship to customers and can not ship to a local Starbucks store as they have their own delivery system. We greatly apologize for any inconvenience this has caused. If you have any other questions or would like assistance placing an order, please call the number and we would be happy to assist you.

If you have any further inquiries or comments, please contact us at 1-877-421-9062; Monday through Friday, 8 am – 5 pm, Central Time and we will gladly assist you.

Thank you for shopping with us.

Sincerely,

Rebecca at Starbucksstore.com Customer Service

Highly mechanical, inflexible response from Starbucks.  They know there’s no where else to go for this product so they can say and do what they want. Truly SAD.