Sandisk Warranty Process Review
Two years ago I got a SanDisk 32gb Extreme card which had a lifetime warranty. Many products come with a ‘lifetime warranty’ but few seldom use it. Last year the card failed, so I promptly replaced it ‘out of pocket’ but didn’t think twice about the warranty.
The card would not read or write, and inside of Windows it kept flagging to be reformatted. I could have just as easily thrown it away but I started researching SanDisk’s warranty policy and it appeared, other than the rare case of unknowingly being in possession of a counterfeit card (which can happen as early as the supply chips TO SanDisk), they will replace the card. But would they?
Warranties can come and go. It’s really hard to say who will stand by their product and who won’t. I emailed SanDisk in August, and again in December – they had no record of me emailing, so I decided to take another route.
A few weeks ago I reached out to SanDisk via the website customer service / tech support chat. I chatted with Dan B. and then Michel S.
I simply had to answer a few questions:
Michael S: “All the details that you can see on the front of the card. – Part number (Please provide all the codes on the back of the card). – From where did you purchase the card? – When did you purchase the card (MM/DD/YYYY)? – How was the card packaged at the time of purchase? – Is there any physical damage on the card? – Your phone number. – Your complete physical address (No P. O. Box please). – The make and model of the laptop on which this card is being used. – Do you have any important data on the memory card that you want to recover? – Do you allow SanDisk to share your details with our shipping provider (UPS etc.), for delivery purposes? – Was the card replaced by SanDisk before?” Michael S. then stated: “Michael S.: I would like to inform you that we do not have the SanDisk Extreme 32 GB 45 MB/s SDHC-I card available in our inventory. Michael S.: Can we replace this card with the SanDisk Extreme Pro 32 GB 95 MB/s SDHC-I card? Ron Hall: That’s great Ron Hall: Thank you Michael S.: Mentioned below is the RMA process followed by SanDisk:
Once RMA is created, the RMA department will review the request within 24-48 hours. If the RMA gets approved, you will receive 2 emails. The first email will have the return instructions and RMA number. The second email will have the link for the complimentary UPS Shipping label. Please print the label within 10 days for it will expire after that. Once the label is printed, please put your SanDisk product in a padded envelope without any accessories, then tape the shipping label on top of it. You can also use a UPS envelope available at most of the drop boxes and UPS Stores. Drop off the package to any UPS drop box or store. Once we receive the product, please allow 7-10 business days for processing then we will ship out the new product. Also, note that the replacement product will be brand new but may or may not be in the SanDisk sealed retail packaging.
After a few simple questions and explanations, they issued an RMA and stated that they did not have the Extreme 32gb Extreme SDXC in stock but could furnish me with a 32gb SDXC Extreme Pro. This retails for double what the regular Extreme normally does.
Within a few hours I got an email with the RMA label.
I returned the card promptly as instructed, and within a few more days, they sent a notice of receipt of the card
A check of our records indicates that the product you returned has been received by SanDisk and is currently being processed. Your product will be verifed shortly. Updates to the status of your RMA will be emailed directly to you. Thank you for choosingSanDisk. We appreciate your business and look forward to serving you again for your future Flash Storage needs.
A few more days later, approved the warranty replacement, and within 2 weeks I had a replacement card. It was packaged very well – above and beyond what I was expecting.
A check of our records indicates that your replacement product has been shipped by SanDisk on 01/13/2014. You can track your package at http://www.ups.com using your Tracking#[redacted]Thank you for choosing SanDisk. We appreciate your business and look forward to serving you again for your future Flash Data storage needs.
Sandisk stands by it’s product, I’m very proud to say.