Pizza Hut 3116 Dickerson Pike, Nashville, TN Rude Service
3116 Dickerson Pike, Nashville, TN 37207
So…it was Pizza Tuesday. We have a Papa Johns right by the house, or 5 miles away is a Pizza Hut. We had a coupon for 2 large pizzas, $9 (3 toppings each) each for Pizza so we called in an order for 2 pizzas. We were asked what toppings we wanted on each. So one was pepperoni and extra cheese, the other was pepperoni and onions.. The total came to $21.30. That seemed a bit high to me.
When I got to the restaurant, I asked about the total being so high. I was advised that ‘extra cheese’ was extra. We were NOT advised this when we ordered and the girl asked what toppings on each pizza. It was pointed out, very rudely by the manager on duty that it was on the coupon. It is, but in the SMALLEST print possible, I can’t even read that print in normal light.
So instead of an apology, instead of a one time customer service gesture, the manager VERY rudely pointed out the ultra small print on the coupon. I felt this was very embarrassing and RUDE. Maybe next time instead of driving 5 miles to his location we should just drive to Papa Johns. While it was well within his rights, given the coupon, we feel two things should have happened: 1) The girl on the phone clearly KNEW by ringing our total to $21.30 that the ‘extra cheese’ was extra and should have advised us, and 2) The manager should not have been as rude and condescending as he was. We asked in a very NICE manner.
This Pizza Hut location is NOT customer friendly. We recommend you buy a pizza like DiGiorno’s and eat at home.