136 Gallatin RD S, Madison, TN 37115
(615) 865-1234
Papa Johns, where the manager asks if she has to slow down and asks about speaking 'English'.

Papa Johns, where the manager asks if she has to slow down and asks about speaking ‘English’.

Papa Johns in Madison TN was a very dissapointing experience to this reviewer.

CAM00371We placed an order at 6:36pm (as pictured) and were told it would be 20-25 minutes. It was for a large Meats pizza.

I came back at the 30 minute mark, 7:06 and there was….no pizza. 7:15, no Pizza, finally nearly 1/2 hr later at 7:20 I asked the manager, Carie, where my pizza was at and it was sitting waiting for me and had been there a little.

Carie was busy, I heard her yelling at her employees, giving orders, then asking of she needed to ‘slow down’ and asking if ‘they spoke English’. ¬†Were they illegal immigrants working at this Papa Johns location? I don’t know. Pretty sad, considering I’m not native to this country I as a reviewer and customer take offense to that dialogue.

Almost 7:15 and no Pizza. It finally arrived at 7:20. Technically earlier but no one told me it was ready

Almost 7:15 and no Pizza. It finally arrived at 7:20. Technically earlier but no one told me it was ready

 

When I got my Pizza I remarked it was nearly 1/2 hr late. There was no apology, no offer of parmesan cheese as I’d seen other customers offered, I was just handed my Pizza and walked away from.

No attempt was made to apologize at all. No recognition of the total of nearly an hour wait on a 20-25 minute time. No offer of condiments as were offered to other customers. No reply to the verbally stated fact that the Pizza was nearly 30 minutes late.

Zero stars for Zero service – There are better spots with better customer service to eat at.

Post Script – What I would add is the two men taking orders did an exceptional job at managing front end customers and phone orders.