Macy’s Executive Management Team is Asked About the Incident at Cool Springs – Is it Discrimination?
Macy’s Executive Leadership has been asked via email:
Macy’s Executive Customer Service and Mr. William Skaggs (who first offered to talk to me but now refuses) have REFUSED to explain what happened on this day outlined in those 3 reports. All we are asking for is a simple explanation of what happened and they are refusing.I have reported this to the BBB, TN State Government, and now to you. I am requesting an answer from Mr. Skaggs and Macy’s Executive Customer Service of what happened SPECIFICALLY that day. Not an apology, not a repeat of what Macy’s desire for customer service is, but an explanation such as “Our associate was uncomfortable waiting on you because of your hoodie so she got scared and pointed you to an empty register hoping you would go away”. So far they aren’t even saying it WAS NOT discrimination. they are not even saying “Our employee had a cold and didn’t want to infect you so she redirected you to an empty register”. They are REFUSING ANY ANSWER and forcing me to believe that, absent any explanation, that it was infact discrimination.Was it? Someone on this list must be able to get an explanation for me and my readers and help set the record straight of why I was not waited on that day, why William Skaggs lied about calling me back, and why Executive Customer Service isn’t seeking answers regarding this incident. CBL, the mall’s management is also being quiet, effectively throwing Macy’s of Cool Springs ‘under the bus’. Can someone please get me a simple answer – WHAT HAPPENED THAT DAY?Best – Ron Hall