This is kind of interesting. Through out the last year we’ve blogged about the Bertuca Organization McDonalds Nashville organization and the lack of customer service, denial of service, and all around terrible experineces at restaraunts we didn’t even REALIZE were Bertuca Organization McDonalds Nashville Locations.

The Consumerist Website has done a series of reports on the falling profits at McDonalds and Franchisee’s have now spoken back:

http://consumerist.com/2013/04/17/mcdonalds-franchisees-not-pleased-about-improving-customer-service-while-selling-more-discount-food/

“We have more complicated items, with more elements coming from the (distribution center), more equipment coming from suppliers so everyone else is making more money sending us more ‘stuff’ and we are expected to deliver a product that takes 55 seconds on the best day in less than that, do it consistently and with a smile on our face,” one franchisee vents. “There’s little to smile about.”

Last week, it was revealed that McDonald’s corporate is demanding a higher quality of service from its employees, with customers complaining about “chaotic” restaurants and “unprofessional” workers.”

Though this quote is not attributed to the Bertuca Organization, it is quite disheartening. Especially since the initial incidents were over a cup of water that takes less than 55 seconds to deliver – and was refused.

Fortunately the McDonalds we now go to is the BEST in Nashville, at  3300 Dickerson Pike
Nashville – An INCREDIBLE example of what a McDonalds SHOULD be under fine leadership and a GREAT atmosphere – and incidentally not a Bertuca Organization Location. .