AT&T refuses to put customer service in writing – Donato Arteaga
AT&T’s Donato Arteaga is refusing to put any customer service in writing.
After a phone call with another AT&T rep who made one offer, then once accepted, reneged on the offer, we sent a certified letter to AT&T requesting a customer service issue be addressed.
Originally Mr. Artega sent an email ”
I will be trying to reach out to you over the next few days.
If you prefer, you can call me directly at 806.758.6580 or email me at
Once we responded via email he said “I would need to verbally speak with you regarding your concerns.” – this opens up AT&T to the same offer-renege that was previously done.
AT&T needs to resolve our issue in writing. We look forward to updating this story as it develops.
AT&T made an offer to move expired pre-paid minutes to a new sim card and start fresh. Once we agreed to the offer, they reneged and said they might only be able to recover 50%. A certified letter has been sent to AT&T regarding this. Because of this reneged offer, we have requested all customer service on this issue be done via email so we have a paper trail as opposed to the phone call where it was not recorded by us, and thus there is no proof.
AT&T is currently refusing to deal with this in a manner that will leave a paper trail and keep them accountable to the offers they make.
AT&T’s Donato Arteaga is refusing to put anything in writing.
We are continuing to get ‘canned responses’: “My apologies for your inconvenience I would need to verbally speak with you regarding your concerns. Is there a good time you can be reached at and or you could call me?” – we received this twice.
We look forward to updating this story as it develops.
Update: 11:37am 2/11 : latest email to Donato:
“This has been spent to AT&T’s media relations. Because of the prior broken agreement ‘over the phone’ I am requesting any action be done in writing over email as you have stated clearly that email is an option. As i stated nothing new or different from my certified letter, you cannot counter and say ‘now that I have reviewed your case, we need to talk’ – I have not presented any new information or any new desire on resolution that you could not have seen reading my original certified letter. If you say “
If you prefer, you can call me directly at 806.758.6580 or email me at firstname.lastname@example.org.” then you are stating email is an option to resolve this. You said “If you prefer…email me at…” and I prefer to email. “